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<div class="control-group ticket_section"> <label class=" required control-label cf_type_of_inquiry_2001748-label " for="helpdesk_ticket_cf_type_of_inquiry_2001748">Type of RMA Request</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_type_of_inquiry_2001748_80002727430" name="helpdesk_ticket[custom_field][cf_type_of_inquiry_2001748]"><option value="">...</option> <option value="WAN Connection">WAN Connection</option> <option value="LAN/WIFI Connections">LAN/WIFI Connections</option> <option value="Router Utility">Router Utility</option> <option value="DOA request">DOA request</option> <option value="Others">Others</option></select><div class="level_2"><label class="required">Type of Inquiry</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_extra_type_of_inquiry_2001748_80002727430" name="helpdesk_ticket[custom_field][cf_extra_type_of_inquiry_2001748]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Additonal Information</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_additonal_information_2001748_80002727430" name="helpdesk_ticket[custom_field][cf_additonal_information_2001748]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_type_of_inquiry_2001748_80002727430').nested_select_tag({"data_tree":[["WAN Connection","WAN Connection",[["Cellular WAN","Cellular WAN",[["Modem is stuck. No connections are made","Modem is stuck. No connections are made"],["Sim card works in a phone not in the router.","Sim card works in a phone not in the router."],["Poor Cellular WAN performance","Poor Cellular WAN performance"],["Sim Cards disconnect after time.","Sim Cards disconnect after time."],["Cellular WAN connector physically broken","Cellular WAN connector physically broken"],["Sim cover physically broken","Sim cover physically broken"]]],["WAN Port(s)","WAN Port(s)",[["No leds on the WAN port(s)","No leds on the WAN port(s)"],["No network connection on the WAN port.","No network connection on the WAN port."],["WAN port physically broken","WAN port physically broken"]]],["USB WAN","USB WAN",[["No network connection via the USB WAN","No network connection via the USB WAN"],["USB WAN physically broken","USB WAN physically broken"]]],["SFP+ WAN Port(s)","SFP+ WAN Port(s)",[]],["Wifi WAN","Wifi WAN",[["Cant find SSID's","Cant find SSID's"],["Unable to connect to SSID","Unable to connect to SSID"],["Poor signal","Poor signal"]]]]],["LAN/WIFI Connections","LAN/WIFI Connections",[["LAN Port(s)","LAN Port(s)",[["LAN port(s) physically broken","LAN port(s) physically broken"],["No connection from the LAN port","No connection from the LAN port"],["No PoE output on the LAN ports","No PoE output on the LAN ports"],["No LEDs on the LAN ports","No LEDs on the LAN ports"]]],["SFP+ LAN Module","SFP+ LAN Module",[["No network connection from the client to the Peplink device.","No network connection from the client to the Peplink device."]]],["Wifi AP","Wifi AP",[["Cant connect with SSID","Cant connect with SSID"],["SSID doens't show","SSID doens't show"],["Poor signal","Poor signal"]]]]],["Router Utility","Router Utility",[["RED Status Light","RED Status Light",[["Please attach a picture to the ticket for faster trouble shooting.","Please attach a picture to the ticket for faster trouble shooting."]]],["No access to the Web Admin","No access to the Web Admin",[["Please provide more feedback with the Additional Information field","Please provide more feedback with the Additional Information field"]]],["Power Issues","Power Issues",[["No power via multiple adapters","No power via multiple adapters"]]]]],["DOA request","DOA request",[["Add picture to request","Add picture to request",[]]]],["Others","Others",[["Please add additional information to the Additional Information field.","Please add additional information to the Additional Information field.",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"80002727430","subcategory_id":"helpdesk_ticket_custom_field_cf_extra_type_of_inquiry_2001748_80002727430","item_id":"helpdesk_ticket_custom_field_cf_additonal_information_2001748_80002727430"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][cf_test_2001748]" id="helpdesk_ticket_custom_field_cf_test_2001748_80002727430" value="1" class=" required checkbox section_field" /> Reboot Performed? </label> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][cf_other_adapter_tested_2001748]" id="helpdesk_ticket_custom_field_cf_other_adapter_tested_2001748_80002727430" value="1" class=" required checkbox section_field" /> Other Power Adapter tested? </label> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][cf_picture_attached_when_requested_2001748]" id="helpdesk_ticket_custom_field_cf_picture_attached_when_requested_2001748_80002727430" value="1" class=" required checkbox section_field" /> Latest Possible Firmware Installed? </label> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_firmware_version_2001748-label " for="helpdesk_ticket_cf_firmware_version_2001748">Firmware Version</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_firmware_version_2001748]" id="helpdesk_ticket_custom_field_cf_firmware_version_2001748" /> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_firmware_version_2001748-label " for="helpdesk_ticket_cf_firmware_version_2001748">Firmware Version</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_firmware_version_2001748]" id="helpdesk_ticket_custom_field_cf_firmware_version_2001748" /> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_type_of_inquiry_2001748-label " for="helpdesk_ticket_cf_type_of_inquiry_2001748">Type of RMA Request</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_type_of_inquiry_2001748_80005228428" name="helpdesk_ticket[custom_field][cf_type_of_inquiry_2001748]"><option value="">...</option> <option value="WAN Connection">WAN Connection</option> <option value="LAN/WIFI Connections">LAN/WIFI Connections</option> <option value="Router Utility">Router Utility</option> <option value="DOA request">DOA request</option> <option value="Others">Others</option></select><div class="level_2"><label class="required">Type of Inquiry</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_extra_type_of_inquiry_2001748_80005228428" name="helpdesk_ticket[custom_field][cf_extra_type_of_inquiry_2001748]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Additonal Information</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_additonal_information_2001748_80005228428" name="helpdesk_ticket[custom_field][cf_additonal_information_2001748]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_type_of_inquiry_2001748_80005228428').nested_select_tag({"data_tree":[["WAN Connection","WAN Connection",[["Cellular WAN","Cellular WAN",[["Modem is stuck. No connections are made","Modem is stuck. No connections are made"],["Sim card works in a phone not in the router.","Sim card works in a phone not in the router."],["Poor Cellular WAN performance","Poor Cellular WAN performance"],["Sim Cards disconnect after time.","Sim Cards disconnect after time."],["Cellular WAN connector physically broken","Cellular WAN connector physically broken"],["Sim cover physically broken","Sim cover physically broken"]]],["WAN Port(s)","WAN Port(s)",[["No leds on the WAN port(s)","No leds on the WAN port(s)"],["No network connection on the WAN port.","No network connection on the WAN port."],["WAN port physically broken","WAN port physically broken"]]],["USB WAN","USB WAN",[["No network connection via the USB WAN","No network connection via the USB WAN"],["USB WAN physically broken","USB WAN physically broken"]]],["SFP+ WAN Port(s)","SFP+ WAN Port(s)",[]],["Wifi WAN","Wifi WAN",[["Cant find SSID's","Cant find SSID's"],["Unable to connect to SSID","Unable to connect to SSID"],["Poor signal","Poor signal"]]]]],["LAN/WIFI Connections","LAN/WIFI Connections",[["LAN Port(s)","LAN Port(s)",[["LAN port(s) physically broken","LAN port(s) physically broken"],["No connection from the LAN port","No connection from the LAN port"],["No PoE output on the LAN ports","No PoE output on the LAN ports"],["No LEDs on the LAN ports","No LEDs on the LAN ports"]]],["SFP+ LAN Module","SFP+ LAN Module",[["No network connection from the client to the Peplink device.","No network connection from the client to the Peplink device."]]],["Wifi AP","Wifi AP",[["Cant connect with SSID","Cant connect with SSID"],["SSID doens't show","SSID doens't show"],["Poor signal","Poor signal"]]]]],["Router Utility","Router Utility",[["RED Status Light","RED Status Light",[["Please attach a picture to the ticket for faster trouble shooting.","Please attach a picture to the ticket for faster trouble shooting."]]],["No access to the Web Admin","No access to the Web Admin",[["Please provide more feedback with the Additional Information field","Please provide more feedback with the Additional Information field"]]],["Power Issues","Power Issues",[["No power via multiple adapters","No power via multiple adapters"]]]]],["DOA request","DOA request",[["Add picture to request","Add picture to request",[]]]],["Others","Others",[["Please add additional information to the Additional Information field.","Please add additional information to the Additional Information field.",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"80005228428","subcategory_id":"helpdesk_ticket_custom_field_cf_extra_type_of_inquiry_2001748_80005228428","item_id":"helpdesk_ticket_custom_field_cf_additonal_information_2001748_80005228428"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][cf_test_2001748]" id="helpdesk_ticket_custom_field_cf_test_2001748_80005228428" value="1" class=" required checkbox section_field" /> Reboot Performed? </label> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][cf_other_adapter_tested_2001748]" id="helpdesk_ticket_custom_field_cf_other_adapter_tested_2001748_80005228428" value="1" class=" required checkbox section_field" /> Other Power Adapter tested? </label> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][cf_picture_attached_when_requested_2001748]" id="helpdesk_ticket_custom_field_cf_picture_attached_when_requested_2001748_80005228428" value="1" class=" required checkbox section_field" /> Latest Possible Firmware Installed? </label> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_firmware_version_2001748-label " for="helpdesk_ticket_cf_firmware_version_2001748">Firmware Version</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_firmware_version_2001748]" id="helpdesk_ticket_custom_field_cf_firmware_version_2001748" /> </div> </div>
<div class="control-group ticket_section"> <div class="controls"> <label class="checkbox "> <input name="helpdesk_ticket[custom_field][cf_update_sfrma_management_list_2001748]" type="hidden" value="0" autocomplete="off" /><input class=" checkbox section_field" id="helpdesk_ticket_custom_field_cf_update_sfrma_management_list_2001748_80006352887" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_update_sfrma_management_list_2001748]" /> Update SF-RMA management list </label> </div> </div>
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