Introducing InTouch management for Peplink routers.

InTouch is Peplink’s zero-touch remote network management solution, leveraging InControl 2. This service extends a network administrator’s ability to reach any device UI backed by a Peplink router. InTouch takes the single pane of glass management system of InControl to remotely access devices.

Added Remote Desktop, VNC, SSH, and Telnet protocol support to InTouch.

LAN Network Configurations: push more that just VLANs and DHCP.

How do I subscribe to InTouch and how much does this service cost?

In short: To enable InTouch, you will need a device with an active InControl2 license and SpeedFusion Connect Protect data Plan. Using the IP-based InTouch will consume your SpeedFusion Connect Protect data, which will be deducted from the device’s SpeedFusion Connect Protect data plan. No VPN is needed with Intouch.

InTouch does not need a VPN tunnel like SpeedFusion, the consumed data will be deducted from the available SpeedFusion Connect Protect Data plan. 

There are 2 ways to get SpeedFusion Connect Protect data. One its included in the Warranty (see here a overview of the data plans per model) and the other is to top-up the SpeedFusion Connect Protect Data plan via your reseller or distributor.

So if you have never used SpeedFusion Connect Protect Data plan that is included in the EssentialCare plan. You could test and try Intouch with little costs.

How to configure InTouch?

A quick video on how to configure InTouch technology: InTouch Configuration 

Which Peplink products can I use with InTouch?

All Peplink products running firmware 8.2.0 or above. Peplink InControl Appliance 2.9.4 started to include InTouch support.

Who is InTouch most suitable for?

InTouch is available for users who own a Peplink device with InControl 2 and SpeedFusion Cloud access. However, we recommend InTouch to industries and enterprises who are looking for a solution to remotely manage network devices, such as IP devices and camera systems, without risking network security.

What are some other solutions in the market?

• VPN or 3rd Party Software for Remote Access – Using a firewall, a VPN server, or a remote access software server with a primary or a secondary link for remote network access.
• VPN or 3rd Party Software for Remote Management – Relying on a remote management service.
• OOBM for Remote Management – Setting up a secondary ISP through OOB connectivity with a OOBM console server.

How do these solutions compare?

• VPN or 3rd Party Software for Remote Access – Separate servers or firewalls will be required at each location, which is not realistic for several applications. This solution also relies on a server or appliance which needs to be managed and may be down during updates. The secondary path connectivity options are limited and do not improve the primary network connectivity.
• VPN or 3rd Party Software for Remote Management – Any single point of failure in the network leaves administrators relying on local staff or having to dispatch staff.
• OOBM for Remote Management – Requires building a second network at each location and adds on significant overhead costs. An investment in an OOBM network does not necessarily benefit the primary network’s reliability or capacity.

Peplink’s InTouch connects all users and locations without infrastructure redundancy. Investing in a second link becomes useful for primary network users and for OOBM without stacking up expenses. The secondary link will be metered by the SpeedFusion Cloud usage and can be easily topped up when quota is running out.

Do I need to have a public IP, port forwarding, or any other special settings to make this work?

No, InTouch does not require you to have any public IPs, port forwarding, or VPN infrastructures.

If you have any questions contact Frontier